- Welcome
- Home
- Tasks
- Documents
- Service Desk
- Chat
- Organizations
- Reports
- Add/Edit
- Autobinding
- Delete/Restore
- Export of Organizations
- Filters
- Import of Organizations
- List
- Module Settings
- Permissions
- Settings
- View
- Organizations Widget
- Contacts
- Board
- Team
- Products
- Accounting
- E-Bank
- Search
- Calendar
- Telephony
- Administration
- Projects
Autobinding to Organizations
A special function of automatic binding of incoming messages, requests and chat dialogs by e-mail addresses is implemented in the TeamWox system.
The e-mail address a message has come from or the one determined for a user that has sent a public request, or the one specified in the form for entering the chat passes a number of checks on belonging to one of the organizations added to the corresponding module:
- The address is compared to the e-mail address of the organizations themselves;
- The address is compared to the e-mail addresses of contacts that are bound to organizations;
- The domain in the address is compared to the website addresses specified for organizations. At that several comma-separated addresses/domains can be specified for an organization.
If a match by one of the checks mentioned above is found, then the automatic binding of the message, dialog or request to the organization is performed.
To avoid incorrect binding by a domain name, in case a client uses one the public mail services (mail.ru, gmail.com, etc.), add such domains to the ignore list. |
Binding of Previously Added Messages, Requests and Dialogs
If an organization and its contacts are added/modified after coming of messages, requests or dialogs, then their binding will also be performed automatically but at night at the special server time.